What Is Teams for Voice?

Teams for Voice (also known as Direct Routing) enables Microsoft Teams to function as a fully featured cloud phone system. It connects Teams to the public telephone network (PSTN), allowing your users to make and receive calls using their existing Teams interface.

Stat: Over 1 million UK businesses now use Microsoft Teams, and more than 80% of them are exploring voice integration to streamline communications.

Bottom Line

Key Benefits

One Platform for Everything
Unify internal collaboration and external calling in a single app—on desktop, mobile, or tablet.
Keep Your Numbers
Port your existing numbers or allocate new ones. No disruption to your customers or teams.
Lower Costs
Eliminate the need for separate phone systems, hardware, and maintenance contracts.
Enterprise-Grade Features
Enjoy all the features of a traditional phone system—plus the power of Microsoft 365.

  • Call transfer, hold, and forwarding
  • Voicemail to email
  • Auto-attendant and call queues
  • Call recording and analytics

Work Anywhere
Perfect for hybrid and remote teams. Make and receive calls from anywhere with an internet connection.

Bottom Line

Why CNSL?

  • Microsoft-certified Direct Routing provider
  • UK-based support and onboarding
  • One supplier for all your telecoms, IT, and connectivity
  • Transparent pricing and tailored solutions

How It Works

  1. We connect your Teams environment to the PSTN using our secure, cloud-based infrastructure.
  2. You choose your call plan—fixed, flexible, or pay-as-you-go.
  3. We handle the setup, number porting, and training—so you’re ready to go in days, not weeks.

Let’s Talk

Ready to simplify your communications and get more from Microsoft Teams?
[Request a Free Audit] or [Contact Us] to explore Teams for Voice with CNSL.

Feature Teams for Voice Traditional PBX
Remote access
Microsoft 365 integration
Hardware required
Scalability High Limited