Cloud-Based Flexibility

Access your contact centre from anywhere. Our hosted platform supports remote agents, hybrid teams, and multi-site operations with ease.

  • No on-premise hardware required
  • Scales with your business
  • Secure, resilient infrastructure

Stat: 75% of contact centres now operate at least partially in the cloud, up from 36% in 2019.

Bottom Line

Omnichannel Customer Engagement

Meet your customers where they are—voice, email, live chat, SMS, and social media—all managed from a single interface.

  • Unified agent desktop
  • Real-time and historical reporting
  • CRM and ticketing system integrations

Bottom Line

Advanced Call Routing & IVR

Ensure every customer reaches the right person, first time.

  • Skills-based routing
  • Customisable IVR menus
  • Queue management and overflow handling
Bottom Line

Call Recording & Analytics

Monitor quality, ensure compliance, and gain insights into customer behaviour.

  • Secure call recording
  • Sentiment analysis and keyword tracking
  • Agent performance dashboards

Bottom Line

Workforce Management Tools

Optimise staffing and improve service levels with built-in scheduling and forecasting tools.

  • Shift planning
  • Real-time adherence
  • Agent scorecards
Bottom Line
Feature CNSL Legacy System
Cloud-based
Omnichannel
Remote agent support
Real-time analytics
Clouds Decoration

Why CNSL?

  • UK-based support and onboarding
  • Integration with Microsoft Teams, Salesforce, and more
  • One provider for all your telecoms, IT, and connectivity
  • Transparent pricing and tailored solutions

Let’s Talk

Whether you’re upgrading from legacy systems or launching a new contact centre, CNSL can help you build a solution that fits your business.
Request a Free Audit or contact us to get started.

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