What Is Call Recording with FMC?

Call recording captures voice communications for playback, analysis, or compliance. With Fixed Mobile Convergence (FMC), CNSL extends this capability to mobile devices—recording calls and SMS at the network level, without the need for apps or device-based software.

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Key Benefits

  • Seamless Mobile Recording: Record mobile calls and SMS across all major UK networks—ideal for field teams, sales, and compliance-sensitive roles.
  • Network-Level Integration: No apps, no user action—recordings are captured directly at the carrier level for maximum reliability and security.
  • Hosted Telephony Compatibility: Combine mobile and fixed-line recording with our hosted phone systems, including Teams, VoIP, and softphones.
  • eSIM & Device Flexibility: Deploy across staff devices using eSIMs or physical SIMs—perfect for BYOD and hybrid work environments.
  • Analytics & Quality Control: Use recordings to monitor performance, resolve disputes, and train staff with real-world examples.
  • Compliance & Audit Trail: Meet MiFID and FCA requirements with secure, tamper-proof storage and full audit logs.
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Use Cases

  • Financial Services: Ensure regulatory compliance across mobile and desk-based teams.
  • Sales Teams: Capture conversations for coaching, CRM updates, and dispute resolution.
  • Customer Support: Monitor service quality and improve customer experience.
  • Remote & Hybrid Workforces: Maintain oversight and consistency across locations.
  • Legal & HR: Document sensitive conversations with a secure, searchable archive.

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Why CNSL?

  • End-to-end call recording across mobile, fixed, and hosted platforms
  • UK-based support and account management
  • Instant provisioning and number portability
  • Secure, compliant, and scalable infrastructure
  • One provider for all your telecoms, IT, and connectivity needs

Let’s Talk

Whether you’re upgrading from legacy systems or launching a new contact centre, CNSL can help you build a solution that fits your business.
Request a Free Audit or contact us to get started.

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