Call Analytics

Key Benefits

• Call Tracking – Identify which campaigns, keywords, and channels drive your highest-value calls.
  72% of marketers say call tracking helps them optimize ad spend.
• Conversation Intelligence – AI-powered transcription, keyword spotting, and sentiment analysis reveal what really drives customer behavior.
  60% of sales teams using conversation intelligence report faster onboarding and better coaching.
• Performance Metrics – Monitor agent performance, call duration, resolution rates, and customer sentiment in one dashboard.
  Companies using performance analytics reduce churn by up to 20%.
• Seamless Integrations – Works with your existing CRM, helpdesk, and marketing platforms—no disruption, just insight.

How It Works

1. Connect Your Phone System – Plug into your existing infrastructure in minutes—no hardware required.
2. Analyze Calls in Real-Time – Access live transcripts, keyword trends, and sentiment scores as calls happen.
3. Optimize Performance – Use data to refine campaigns, coach teams, and improve customer outcomes.

Use Cases

• Sales Teams – Identify top-performing reps, replicate winning conversations, and close more deals.
  Sales teams using call analytics report a 25% increase in deal velocity.
• Marketing Teams – Attribute calls to specific ads, keywords, and landing pages.
  Improve ROI by reallocating budget to high-performing campaigns.
• Customer Support – Monitor call quality, detect frustration early, and improve resolution times.
  40% of support teams reduce average handling time with call insights.